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Our Terms and Conditions

Book a Consultation Policy

To book a consultation we take a £10 deposit via credit card, this is non-refundable unless you book a treatment with us, we will deduct it from the total cost of your treatment

Appointment/Consultation Cancellation Policy

Please note EF MEDISPA operates on a 48-hour cancellation policy. If you wish to cancel or rearrange appointments, we kindly ask you to give us 48 hours notice. We reserve the right to charge the cost of the appointment if there is a no show or adequate notice is not given.

To change or cancel your appointment

Please phone your dedicated EF MEDISPA clinic and speak to a member of our team if you wish to change or cancel your appointment. We strive to ensure that we are always available to you and are open 7 days a week.


Courses are non- refundable, however balances for outstanding treatments can be transferred to alternative aesthetic treatments. Please speak to your Treatment Coordinator for details. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.

Policy on Children

We regret that we are unable to allow children to remain unaccompanied in the reception area. Our Front of House staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our receptionist to watch their children during treatments.
For safety reasons, children are not allowed in the treatment rooms at any time.

Policy on Pets

We regret that we are unable to allow pets in the clinic for hygiene reasons.

Promotional Offers

All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.

Gift Vouchers

Gift Vouchers and non-refundable, cannot be exchanged for cash and will state how long they are valid for. Limited to one voucher per person. Gift Vouchers cannot be used for product purchases, medical or surgical treatments or in conjunction with any other offers. Please bring your gift voucher with you to your appointment.

Complaints Policy

Complaints should be made by e-mail to the manager of your EF MEDISPA clinic. We aim to acknowledge complaints within 5 working days.


Winner of best customer experience at the MyFaceMyBody awards 2013/14 Winner of Aesthetic Award EF MEDISPA winner of London Lifestyle Award 2017 EF MEDISPA winner of London Lifestyle Award 2015 EF MEDISPA wins Medi-Spa of the Year 2014 EF MEDISPA wins Medi-Spa of the Year 2015 care quality commission Best Customer Service Award – EF Medispa

Our Clinics

29 Kensington
Church Street
Kensington, London
W8 4LL

193 Kings Road
Chelsea, London

69 St John’s Wood High Street
St John’s Wood, London