Booking Conditions

Appointment booking conditions

Free consultations

At EF MEDISPA your first consultation will be with a treatment co-ordinator which we do not normally charge for.

There may be a charge for consultations with Doctors, Surgeons, complementary therapists and permanent make-up technicians, which will be quoted at the time the appointment is made.

Cancellation Policy

We require 48 hours notice of cancellation or re-scheduling of appointments. If due notice is not given we may charge the full cost of the treatment or consultation. Where a course of treatments has been booked, and due notice of cancellation or re-scheduling has not been given, the treatment session may be forfeited.

Booking Policy

We require credit card details to secure a booking. Where a consultation booked with a treatment co-ordinator is cancelled without due notice, there is a charge of £45, which will be collected from the credit card.

Refund Policy

We do not provide refunds for products or treatments. We will however offer a credit note where clients return products, with proof of purchase, within 3 days of purchase, as long as the product has been unopened and is not damaged in any way. Clinic Managers have the discretion to provide a credit note where clients decide for whatever reason that they wish to change their treatment plan.

This refund policy does not affect statutory rights relating to defective products.

Winner of best customer experience at the MyFaceMyBody awards 2013/14 Winner of Aesthetic Award EF MEDISPA winner of London Lifestyle Award 2017 EF MEDISPA winner of London Lifestyle Award 2015 EF MEDISPA wins Medi-Spa of the Year 2014 EF MEDISPA wins Medi-Spa of the Year 2015 care quality commission Best Customer Service Award – EF Medispa

Our Clinics


29 Kensington
Church Street
Kensington, London
W8 4LL

193 Kings Road
Chelsea, London
SW3 5ED

69 St John’s Wood High Street
St John’s Wood, London
NW8 7NL

9-11 The Quadrant
Richmond, London
TW9 1AR

11 Greenfield Crescent
Edgbaston, Birmingham
B15 3AU