» Treatments » Booking Conditions Appointment booking conditions Free consultations At EF MEDISPA your first consultation will be with a treatment co-ordinator which we do not normally charge for. There may be a charge for consultations with Doctors, Surgeons, complementary therapists and permanent make-up technicians, which will be quoted at the time the appointment is made. Cancellation Policy We require 48 hours notice of cancellation or re-scheduling of appointments. If due notice is not given we may charge the full cost of the treatment or consultation. Where a course of treatments has been booked, and due notice of cancellation or re-scheduling has not been given, the treatment session may be forfeited. Booking Policy We require credit card details to secure a booking. Where a consultation booked with a treatment co-ordinator is cancelled without due notice, there is a charge of £45, which will be collected from the credit card. Refund Policy We do not provide refunds for products or treatments. We will however offer a credit note where clients return products, with proof of purchase, within 3 days of purchase, as long as the product has been unopened and is not damaged in any way. Clinic Managers have the discretion to provide a credit note where clients decide for whatever reason that they wish to change their treatment plan. This refund policy does not affect statutory rights relating to defective products.